We first would like to apologise that you have received an incorrect item, as we can imagine that this is very disappointing. Our customer service team will be more than happy to get this resolved right away for you. Please follow this link to answer

We first would like to apologise that you have received an incorrect item, as we can imagine that this is very disappointing.&#xA0;Our customer service team will be more than happy to get this resolved right away for you. Please follow this <a href="https://louistomlinson.gorgias.help/en-US/flows/01HREQDEP9AXXP3AHNR5W1K095">link </a>to answer a few questions regarding the issue with your order.Please ensure that your email includes your order number and a photo or two of the incorrect item are provided when prompted, thank you.&#xA0;As soon as we receive this email we will investigate this further and get back to you with a resolution within 3 working days.<div data-block="true" data-editor="f5tes" data-offset-key="7181t-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7181t-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="f5tes" data-offset-key="dsulq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any further questions regarding our returns process and policies please refer to our &apos;<a href="https://louistomlinson.gorgias.help/en-US/articles/returns-120994">Do you offer refunds or exchanges?</a>&apos; guide for more information.&#xA0;</div>

I Have Received the Wrong Order

We would first like to apologise that you have received a damaged item as this is never the experience we want you to have!. In such instances, please report to our customer support team by answering a few questions via this link, to notify us that t

We would first like to apologise that you have received a damaged item as this is never the experience we want you to have!&#xA0;In such instances, please report to our customer support team by answering a few questions via this <a href="https://louistomlinson.gorgias.help/en-US/flows/01HREQDEP9AXXP3AHNR5W1K095">link,</a> to notify us that this has arrived damaged, thank you.&#xA0;Please ensure you provide a clear photo of the damaged item when prompted, as well as your order number.&#xA0;We will then investigate this and one of our Customer Service team members will get back to you within 3 working days with a resolution.&#xA0;

My Order has Arrived Damaged

Please include your full order number within your message

Please find our UK EU and US phone lines below,
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I have an issue with my order

I Have Received the Wrong Order

My Order has Arrived Damaged